Terms of service
Terms of Service
Last updated: October 10, 2025
Welcome to Aurava.
These Terms of Service (“Terms”) explain how we operate our online store and how you agree to use it.
By visiting our website or purchasing from us, you’re agreeing to these Terms.
Please read them carefully.
1. Who We Are
Aurava operates this online store to offer premium ready-to-drink coffee.
Our website and Services are hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
Throughout the site, “we,” “us,” and “our” refer to Aurava, and “you” refers to the customer or user.
2. Using Our Site
By accessing our website, you agree that you are at least 18 years old or have permission from a legal guardian.
You may not use our products or website for any unlawful purpose or in a way that violates local, state, national, or international laws.
We reserve the right to refuse service to anyone, at any time, for any reason.
3. Product Information
We aim to ensure all product details, pricing, and availability information are accurate.
Occasionally, errors may occur. If we discover an error after you’ve placed an order, we’ll contact you before shipping to confirm or refund your order.
Product descriptions and imagery are provided for general information. Slight variations in colour, flavour, or texture can occur.
4. Pricing and Payments
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time.
Payments are processed securely through Shopify Payments or other approved payment providers. By submitting payment, you confirm that you are authorised to use the payment method provided.
5. Orders and Fulfilment
When you place an order, you agree to provide accurate and complete information.
We may refuse or cancel any order if we suspect fraud, unauthorised activity, or violation of these Terms.
Shipping times are estimates only and may vary depending on location, courier, and demand.
Full shipping details are available in our Shipping Policy.
6. Subscriptions
If you subscribe to regular deliveries, your subscription will renew automatically based on the schedule you selected.
You can pause, skip, or cancel anytime before your next order renews.
Charges made after a renewal cannot be refunded once the order has been processed for shipment.
7. Returns and Refunds
Our Returns and Refunds Policy explains how we handle damaged or incorrect orders, as well as refunds and replacements.
By purchasing from Aurava, you agree to this policy.
8. Intellectual Property
All content on this site, including text, images, logos, graphics, and packaging design, belongs to Aurava or our licensors.
You may not reproduce, distribute, or use any content from our website without written permission.
9. Privacy
Your privacy matters to us.
Please review our Privacy Policy for details on how we collect, use, and protect your information.
10. Third-Party Services
We use third-party services (including Shopify and payment gateways) to operate our store.
These providers have their own terms and privacy policies. We are not responsible for the content, security, or actions of third-party websites or services.
11. Limitation of Liability
To the fullest extent permitted by law, Aurava, its directors, employees, and affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Nothing in these Terms limits your rights under Australian Consumer Law.
12. Indemnification
You agree to indemnify and hold Aurava harmless from any claims, damages, or expenses (including legal fees) resulting from your breach of these Terms or misuse of our Services.
13. Termination
We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms.
All obligations related to payment, liability, and intellectual property will survive termination.
14. Changes to These Terms
We may update or modify these Terms at any time.
The latest version will always be available on this page and will include an updated “Last updated” date.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in the courts of New South Wales.
16. Contact Us
If you have questions about these Terms or your purchase, contact us at:
Aurava
Email: hello@aurava.com.au
Address: 1/13 Onslow Street, Rose Bay, NSW 2029, Australia