Shipping policy

Shipping Policy

Last updated: October 10, 2025

At Aurava, we keep things simple - clean coffee, fast delivery, and no surprises.

Order Processing

All orders are packed and dispatched within 1–2 business days from our Sydney facility.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is shipped, you’ll receive a confirmation email with tracking details.

Delivery Times

We deliver Australia-wide through trusted courier partners.
Typical delivery times:

  • Metro areas: 2–5 business days
  • Regional areas: 5–8 business days

Please note: delivery times may vary due to courier delays or high-volume periods.

Shipping Rates

  • Flat rate shipping: $9.99 for orders under $50

Shipping is automatically calculated at checkout based on your order total.

Preorders and Coming Soon Products

If you place a preorder or purchase a product marked “Coming Soon,” we’ll ship it as soon as stock arrives.
You’ll be notified by email once your order has been dispatched.

Delivery Issues

If your order hasn’t arrived within the expected timeframe, please check your tracking link first.
If the issue persists, email hello@aurava.com.au with your order number and we’ll follow it up right away.

If a parcel is lost or damaged in transit, we’ll replace it or refund you - no dramas.

International Shipping

We currently ship within Australia only.
International shipping will be available soon - sign up to our newsletter to stay updated.

Address Accuracy

Please ensure your shipping address is correct before placing your order.
We cannot refund or replace items shipped to an incorrect address provided at checkout.

Contact Us

For shipping questions or special requests, reach out to:

Aurava Support
Email: hello@aurava.com.au