Returns and Refunds

Last updated: October 10, 2025

At Aurava, we stand by what we make.
If something isn’t right, we’ll make it right - simple as that.

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Change of Mind

Because our products are perishable and made for consumption, we’re unable to offer returns or exchanges for change of mind once an order has shipped. Please check your order carefully before confirming your purchase.

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Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery at hello@aurava.com.au with your order number and a photo of the issue.

We’ll review your request quickly and arrange one of the following:

• A replacement of the same item (where available), or
• A full refund to your original payment method.

You won’t need to return damaged or incorrect items unless we request them for quality control.

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Refunds

Once your refund is approved, it will be processed within 3–5 business days. The timing for funds to appear in your account may vary depending on your bank or payment provider.

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Late or Missing Refunds

If you haven’t received your refund after 10 business days, check with your bank first. If it still hasn’t appeared, contact us at hello@aurava.com.au and we’ll help sort it out.

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Subscriptions

If you’ve subscribed to recurring deliveries, you can pause, skip, or cancel anytime before your next order renews.
Cancellations made after an order has been processed will apply to the next scheduled delivery.

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Our Guarantee

We’re confident you’ll love your Aurava coffee, but if something doesn’t meet your expectations, reach out.
Our Clean Coffee Guarantee means we’ll always do our best to make things right - whether that’s a replacement, refund, or a fix.

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Contact Us

For returns, refunds, or product concerns, reach out to:

Aurava Support
Email: hello@aurava.com.au
Address: 1/13 Onslow Street, Rose Bay, NSW 2029, Australia