Privacy policy

Privacy Policy

Last updated: October 10, 2025

At a Glance

We believe in clarity, in our coffee and in our communication.
When you shop with Aurava, we collect only the information needed to process your order, improve your experience, and keep things running smoothly.
We never sell your data.

1. About This Policy

Aurava operates this online store and website, including all related content, features, and services (the “Services”). Our store is powered by Shopify, which enables us to securely provide these Services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

If anything here conflicts with our Terms of Service, this Policy will take priority for matters related to your personal information.

2. Information We Collect

When we say “personal information,” we mean any information that can identify you directly or indirectly. We may collect the following:

  • Contact details: your name, billing and shipping address, email address, and phone number.
  • Payment information: card details, payment confirmation, and transaction records (handled securely by Shopify).
  • Account information: username, password, and preferences if you create an account.
  • Order and transaction data: items viewed, added to cart, purchased, or returned.
  • Device and usage data: IP address, browser type, and how you navigate our site.
  • Communications: any messages or inquiries you send to our team.

3. How We Collect It

We collect information in the following ways:

  • Directly from you: when you place an order, create an account, or contact us.
  • Automatically: through cookies and analytics tools when you browse our website.
  • From service providers: such as Shopify, which processes payments and helps us operate the store.
  • From marketing partners: if you interact with our ads or social media.

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders, returns, and exchanges.
  • Manage your account and remember your preferences.
  • Communicate with you about your orders or questions.
  • Improve and personalize your shopping experience.
  • Send marketing emails (only if you’ve opted in).
  • Prevent fraud and keep our store secure.
  • Comply with legal obligations.

You can unsubscribe from marketing emails at any time using the link in the email.

5. How We Share Information

We only share your information when it’s necessary to provide the Services:

  • With Shopify, which hosts our store and securely processes your payments.
  • With trusted service providers who handle shipping, delivery, analytics, and advertising on our behalf.
  • When required by law, to comply with legal requests or protect our rights.
  • If you consent, such as when using social login or posting reviews.

Shopify may process your data internationally. To learn how Shopify handles your information, visit https://www.shopify.com/legal/privacy.

6. Cookies and Analytics

We use cookies and similar technologies to keep our website secure, understand performance, and remember your preferences.
You can manage or disable cookies through your browser settings.

7. Data Retention

We keep your personal information only as long as needed to:

  • Complete transactions and provide services;
  • Comply with legal and tax requirements; and
  • Resolve disputes or enforce agreements.

When it’s no longer needed, we delete or de-identify it.

8. Your Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal information we hold about you.
  • Requesting correction or deletion.
  • Requesting a copy of your data.
  • Withdrawing consent or opting out of marketing.

To exercise any of these rights, email us at hello@aurava.com.au.
We may need to verify your identity before completing your request.

9. Children’s Data

Aurava is not intended for anyone under the age of 18.
We do not knowingly collect personal information from minors. If you believe a child has provided us their data, contact us at hello@aurava.com.au and we’ll delete it.

10. Security

We use reasonable security measures to protect your data, but no system is completely secure. Please keep your account details and passwords confidential.

11. International Data Transfers

Your information may be stored or processed outside Australia, including by Shopify.
Where required, we rely on approved safeguards like Standard Contractual Clauses to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new “Last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aurava
Email: hello@aurava.com.au
Address: 1/13 Onslow Street, Rose Bay, NSW 2029, Australia